We want you to be confident buying authentic products from Ethiopia. If something goes wrong, contact us with your order number and we will work with the vendor on a fair resolution.

We typically review cases involving:

• Items significantly not as described or damaged in transit.
• Wrong item received.
• Non-delivery after a reasonable period, once carrier investigation allows.

Use the contact page and include your order number, photos if relevant, and a short description of the issue. Our team will respond with next steps.

Paid orders are refunded through the store’s refund process. Approved refunds are paid back by the original Chapa method where the network allows, or by another method we confirm with you.

Some categories may have limited return windows due to product nature. We will communicate any exceptions on the product page or during support review.